Brooklyn Bourne is hiring adaptable, motivated individuals ready to wear multiple hats in New York’s legal cannabis industry. Our ideal team member thrives in a fast-paced environment, enjoys connecting with customers, and is willing to support delivery and inventory operations when needed.

Responsibilty

Retail & Customer Service

• Engage with customers in person and over the phone, offering knowledgeable product recommendations.
• Provide exceptional service before, during, and after each sale.
• Verify customer IDs, process payments accurately, and maintain security compliance.
• Uphold store cleanliness and organization, including displays and merchandising.
• Handle customer inquiries or complaints professionally and efficiently.

Inventory Operations & Compliance

• Assist with receiving, unpacking, and inspecting shipments for quality and OCM compliance.
• Accurately label, log, and organize products using Dutchie.
• Conduct weekly audits, ensuring stock accuracy and preventing discrepancies.
• Maintain digital and physical inventory records, updating menus and displays as needed.
• Support compliance by following proper labeling, packaging, and disposal procedures.
• Analyze inventory reports to identify sales trends and restock needs.

Stocking & Organization

• Keep storage areas organized and products properly rotated for freshness.
• Notify the Inventory Manager when stock levels are low or products are nearing expiration.
• Break down and dispose of packaging materials per store procedures.

Delivery Support

• Assist with preparing and packaging additional delivery orders and, when necessary, accompany staff on local deliveries.

Qualifications

• Strong communication and customer service skills.
• Experience handling cash and using POS systems (Dutchie preferred).
• Strong organizational and multitasking skills.
• Knowledge of cannabis products and regulations is a plus.
• High school diploma or equivalent.
• Reliable, team-oriented, and willing to adapt to multiple roles as needed.